Q: Are you a locally owned business?
A: Yes. Scott and Laurie Stollenwerk, the owners of Visiting Angels have been members of this community for a long time. Scott grew up in Kewaskum, and Laurie grew up in Waukesha. Our children attend school in Wauwatosa and Brookfield.
Visiting Angels is an active member of the Pewaukee Chamber of Commerce and the Better Business Bureau.
Q: Are your caregivers CNA’s?
A: Many of our caregivers are CNA’s or have other credentials. However, we feel that it is even more important that all of our caregivers be experienced. Many other agencies will “train” caregivers by showing them videos; we require that every one of our Visiting Angels caregivers have at least 2 years of local verifiable experience, and excellent references.
Q: Do your caregivers speak English?
A: All of our caregivers speak, read and write English. We also have many caregivers that are multi-lingual, so please let us know if you would be more comfortable with a caregiver that also speaks another language in addition to English.
Q: I only need occasional help, can you provide that?
A: With our ‘Angel Calls’ program we are able to provide one of our on-call caregivers for those who need occasional assistance.
Q: Do you have a minimum number of hours like other agencies?
A: We recognize that some people really do need service everyday, but a 3 hour shift is more than is required. When appropriate, we do everything that we can to schedule shifts with a one hour minimum.
Q: What about taxes and insurance for the caregivers?
A: Our caregivers remain our employees the entire time that they are in your home. This means that you can be confident knowing that our caregivers are completely covered by our worker’s compensation and liability insurance policies and that all legally required taxes are paid for and handled by Visiting Angels.